KitchenAid Washer KAWS700J KAWS750J KAWS850J KAWS855J User Manual

AUTOMATIC WASHER  
Use & Care Guide  
For questions about features, operation/performance, parts accessories or service, call: 1-800-422-1230  
In Canada, call for assistance 1-800-461-5681, for installation and service, call: 1-800-807-6777 or visit our website at...  
Table of Contents ........................................................................................................... 2  
Models KAWS700J, KAWS750J, KAWS850J, KAWS855J  
3950453A  
 
WASHER SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all  
safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or  
“WARNING.” These words mean:  
You can be killed or seriously injured if you don't  
immediately follow instructions.  
You can be killed or seriously injured if you don't  
follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you  
what can happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic  
precautions, including the following:  
Read all instructions before using the washer.  
Do not allow children to play on or in the washer. Close  
supervision of children is necessary when the washer is  
used near children.  
Do not wash articles that have been previously  
cleaned in, washed in, soaked in, or spotted with  
gasoline, dry-cleaning solvents, other flammable,  
or explosive substances as they give off vapors  
that could ignite or explode.  
discarded,  
Before the washer is removed from service or  
remove the door or lid.  
Do not reach into the washer if the drum, tub or agitator  
is moving.  
Do not add gasoline, dry-cleaning solvents, or  
other flammable, or explosive substances to the  
wash water. These substances give off vapors  
that could ignite or explode.  
Do not install or store the washer where it will be  
exposed to the weather.  
Do not tamper with controls.  
Under certain conditions, hydrogen gas may be  
produced in a hot water system that has not been  
used for 2 weeks or more. HYDROGEN GAS IS  
EXPLOSIVE. If the hot water system has not  
been used for such a period, before using the  
washing machine, turn on all hot water faucets  
and let the water flow from each for several  
minutes. This will release any accumulated  
hydrogen gas. As the gas is flammable, do not  
smoke or use an open flame during this time.  
Do not repair or replace any part of the washer or  
attempt any servicing unless specifically recommended  
in this manual or in published user-repair instructions  
that you understand and have the skills to carry out.  
See Electrical Requirementsfor grounding instructions.  
SAVE THESE INSTRUCTIONS  
3
 
PARTS AND FEATURES  
This manual covers several different models. The washer you have purchased may have some or all of the parts and features listed  
below.  
1. Control panel  
7. White porcelain basket  
8. Tub  
2. Model and serial number label  
3. Liquid fabric softener dispenser  
4. SURE CARE® agitator  
5. Lid  
Other features  
SENSORSURE® temperature control  
6. Liquid chlorine bleach dispenser  
Control panel  
4
 
Loading  
WASHER USE  
Loading suggestions  
For these suggested full-sized loads, set the LOAD SIZE selector  
to the highest setting.  
Understanding Washer Cycles  
SUPER CAPACITY PLUS WASHERS  
When the Cycle Control knob is set to a number and pulled out,  
the washer fills (to the selected load size) before agitation and  
timing start. The washer begins agitating immediately after filling;  
agitation occurs with the washer lid up or down.  
Heavy Work Clothes  
3 pair pants  
3 shirts  
1 coverall  
1 overall  
During agitation, the agitator creates a continuous rollover action  
that provides a thorough cleaning of the wash load.  
4 pair jeans  
Delicates  
3 camisoles  
1 quilted robe  
4 slips  
2 sets of sleepwear  
1 childs outfit  
6 undergarments  
Towels  
10 bath towels  
10 hand towels  
14 wash cloths  
1 bath mat  
After agitation starts, the Cycle Control knob turns clockwise until  
it points to an OFF area and the cycle ends.  
Mixed Load  
3 double sheets  
4 pillowcases  
8 T-shirts  
NOTE: The washer pauses briefly throughout each cycle. These  
2 shirts  
pauses are normal for washer operation.  
2 blouses  
8 handkerchiefs  
WASH  
RINSE  
6 pair shorts  
1. Fill  
1. Fill  
Normal Washer Sounds  
Your new washer may make sounds your old one didnt. Because  
the sounds might be unfamiliar, you may be concerned about  
them. These sounds are normal.  
2. Wash  
2. Rinse  
3. Drain  
selected  
time  
During washing  
When you select a small load size setting, your washer has a  
lower water level. This can cause a clicking sound from the upper  
part of the agitator.  
3. Drain  
No agitation  
No agitation  
During drain  
If water is drained quickly from your washer (depending on your  
installation), you may hear air being pulled through the pump  
during the end of draining.  
4. Spin  
4. Spin-Spray  
rinse  
After drain and before spin  
When the cycle changes from draining to spinning, you may hear  
gears engaging.  
5. Spin  
6. Off  
The Permanent Press  
cycle partially drains,  
fills, agitates briefly, and  
drains.  
5
 
2. (OPTIONAL STEP) Pour measured liquid chlorine bleach into  
the liquid chlorine bleach dispenser. Bleach will be diluted  
automatically during the wash part of the cycle.  
Starting Your Washer  
Never use more than 1 cup (250 mL) for a full load. Use  
less with a smaller load size.  
Fire Hazard  
Follow the manufacturers directions for safe use.  
To avoid spilling, use a cup with a pouring spout. Do not  
let bleach splash, drip, or run down into the washer  
basket.  
Never place items in the washer that are  
dampened with gasoline or other flammable  
fluids.  
Use only liquid chlorine bleach in this dispenser.  
No washer can completely remove oil.  
3. (OPTIONAL STEP) Pour measured liquid fabric softener into  
the liquid fabric softener dispenser. Softener is added  
automatically during the rinse portion of the cycle.  
Do not dry anything that has ever had any type of  
oil on it (including cooking oils).  
Doing so can result in death, explosion, or fire.  
WARNING  
Dilute liquid fabric softener by filling the dispenser with warm  
water until liquid reaches the crossbar in the opening.  
Do not spill or drip any fabric softener on the clothes.  
Use only liquid fabric softener in this dispenser.  
4. Close the washer lid.  
5. Turn the LOAD SIZE selector to the correct setting for your  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
wash load and the type of fabric being washed.  
Choose a load size that allows the load to move freely for  
best fabric care. See Loading.”  
To change the load size selection after the washer has  
started filling, turn the selector to the desired setting. On  
models with a Reset option, first move the selector to  
RESET, then to the new load size.  
Do not use an extension cord.  
Failure to follow these instructions can result in  
death, fire, or electrical shock.  
6. Turn the TEMPERATURE selector to the correct setting for  
the type of fabric and soils being washed. Use the warmest  
water safe for fabric. Some models have an electronic sensor  
control that maintains a uniform water temperature. See  
SENSORSURE® Temperature Control.Follow garment label  
instructions.  
1. Measure detergent and pour it into the washer. If desired, add  
powdered or liquid color safe bleach. Add extra detergent for  
the Extra Wash cycle.  
Water Temp  
Use For  
Hot  
Whites and pastels  
111°F (44°C)  
or above  
Heavy and greasy soils  
Warm  
90°-110°F  
(32°-43°C)  
Bright colors  
Drop a sorted load of clothes loosely into your washer.  
Moderate to light soils  
Load evenly to maintain washer balance. Mix large and  
small items.  
Cold  
70°-90°F  
(21°-32°C)  
Colors that bleed or fade  
Light soils  
Items should move easily through the wash water.  
Overloading can cause poor cleaning.  
To reduce wrinkling of permanent press clothes and some  
synthetic knits, use a large load size to provide more  
space (see step 5).  
NOTE: In wash water temperatures colder than 70ºF  
(21ºC), detergents do not dissolve well. Soils can be difficult to  
remove. Some fabrics can retain wear wrinkles and have  
6
 
increased pilling (the formation of small lint-like balls on the  
surface of garments).  
Model KAWS700J  
7. (OPTIONAL STEP) Some models have an EXTRA RINSE  
selector. For an additional rinse and spin at the end of the  
Normal wash cycle, set the selector to ON.  
8. (OPTIONAL STEP) Some models have an OPTIONS selector.  
This allows you to select an End of Cycle Signal at the end of  
any cycle and/or add an Extra Rinse to your Normal wash  
cycle only.  
The End of Cycle Signal is helpful when you are washing  
items that should be removed from the washer as soon as  
the cycle ends.  
An Extra Rinse removes additional detergent residue from  
heavily soiled or special care items.  
Normal cycle  
Set the OPTIONS selector  
The Normal cycle features extended agitation time for cleaning  
cottons and linens, and longer spin times to shorten drying time.  
Select 6, 10, or 12 minutes of wash time, depending on whether  
your load is lightly, moderately or heavily soiled.  
Set the selector at OFF/OFF if you do not desire an End of  
Cycle Signal or an Extra Rinse.  
Set the selector at OFF/ON for an Extra Rinse only.  
Extra Wash - Select the 16-minute Extra Wash feature to wash  
heavily soiled loads that need maximum soil removal. Use two  
times the amount of recommended detergent for this cycle.  
Set the selector at ON/OFF for an End of Cycle Signal  
only.  
Set the selector at ON/ON for an End of Cycle Signal and  
an Extra Rinse.  
Permanent Press cycle  
The Permanent Press cycle starts with high agitation and then steps to  
low for cleaning permanent press blends and synthetic fabrics. To  
maximize water removal but minimize wrinkling, this cycle features a  
cool-down rinse and a final spin that steps through extra low, low and  
high spin. Select 6 or 10 minutes of wash time for lightly to moderately  
soiled loads.  
9. Push in the Cycle Control knob and turn it clockwise to the  
wash cycle you want. Reduce wash time when using a small  
load size setting. See Selecting a Cycle and Time.”  
Delicates cycle  
The 6-minute Delicates cycle can be used to gently clean delicate  
items and washable knits. This cycle offers low agitation and spin  
speeds.  
To use this cycle  
1. Turn the Cycle Control knob to DELICATES/  
HANDWASHABLES.  
Pull out the Cycle Control knob to start the washer.  
2. Set the HANDWASH selector to OFF.  
To stop or restart your washer  
Handwashables cycle  
To stop the washer at any time, push in the Cycle Control  
knob.  
The 6-minute Handwashables cycle features brief periods of low  
speed agitation and soak time. Low spin speed reduces  
wrinkling. Use this cycle for cleaning lightly soiled hand  
washables.  
To restart the washer, close the lid (if open) and pull out  
the Cycle Control knob.  
To use this cycle  
Selecting a Cycle and Time  
1. Turn the Cycle Control knob to DELICATES/  
HANDWASHABLES.  
This section describes the available wash cycles and will help  
you make the best cycle selections for your wash loads. Each  
cycle is designed for different types of fabric and soil levels.  
2. Set the HANDWASH selector to ON.  
Soak cycle  
The washer pauses briefly throughout each cycle. These  
pauses are normal. Refer to Normal Washer Soundsto  
learn more about the sounds you may hear during a wash  
cycle.  
The Soak cycle features brief periods of agitation and soak time  
to help remove heavy soils and stains that need pre-treatment.  
Use warm water when soaking laundry. Hot water can set  
some stains.  
Refer to Understanding Washer Cyclesto learn what  
happens during a wash cycle.  
Use the amount of detergent or presoak additive  
recommended by the manufacturer.  
NOTE: This manual covers several different models. The Cycle  
Control knob for each model is shown below. Once you find your  
model number, use the cycle descriptions for that particular  
washer.  
The Soak cycle automatically advances into the Pre-Wash  
cycle.  
Pre-Wash cycle  
The Pre-Wash cycle features 4 minutes of agitation to help  
remove heavy soils and stains that need pre-treatment. When the  
Pre-Wash period ends, add detergent and start a new wash  
cycle.  
7
 
Handwash option  
Use this option to gently clean washable wool garments (refer to  
your garments care label).  
Models KAWS750J, KAWS850J and KAWS855J  
To use this option  
1. Turn the FABRIC SELECT option to HANDWASH.  
2. Set the TEMPERATURE selector to the SENSORSURE®  
COLD/COLD setting.  
3. Set the Cycle Control knob to a 6-minute Normal wash cycle.  
SENSORSURE® Temperature Control  
SENSORSURE temperature control electronically senses and  
maintains a uniform water temperature by regulating incoming  
hot and cold water.  
SENSORSURE control keeps warm and cold water temperatures  
within recommended ranges for best detergent performance and  
fabric care.  
Cold wash is regulated at approximately 75°F (24ºC).  
Warm wash is regulated at approximately 100°F (38°C).  
To select SENSORSURE control  
Turn the TEMPERATURE selector to a SENSORSURE setting.  
Normal cycle  
The Normal cycle is used with the Fabric Select option to provide  
the best wash and spin action for a given load. Select 6, 10 or 12  
minutes of wash time depending on whether your load is lightly,  
moderately or heavily soiled.  
Extra Wash – Select the 16-minute Extra Wash feature to wash  
heavily soiled loads that need maximum soil removal. Use two  
times the amount of recommended detergent for this cycle.  
Wrinkle Resist/Permanent Press cycle  
Rinse and Spin  
The Wrinkle Resist/Permanent Press cycle is used with the Fabric  
Select option to provide the best wash and spin action for a given  
load. The Wrinkle Resist/Permanent Press cycle features a pause  
and cool down rinse to reduce wrinkling. Use 6 or 10 minutes of  
wash time for lightly to moderately soiled loads.  
When using extra detergent for heavily soiled clothes, or washing  
special-care items, you may find an extra rinse and spin is  
needed.  
1. Push in the Cycle Control knob and turn it clockwise to any of  
the Rinse settings.  
Soak cycle  
2. Pull out the Cycle Control knob. The washer fills to the  
The Soak cycle features brief periods of agitation and soak time  
to help remove heavy soils and stains that need pretreatment.  
selected load size, agitates, drains, and spins.  
NOTE: An Extra Rinse option is available (on some models). See  
Starting Your Washer.”  
Use warm water when soaking laundry. Hot water can set  
stains.  
Use the amount of detergent or presoak additive  
recommended by the manufacturer.  
Drain and Spin  
A drain and spin may help shorten drying times for some heavy  
fabrics or special-care items by removing excess water.  
The Soak cycle automatically advances into the Pre-Wash  
cycle.  
1. Push in the Cycle Control knob and turn it clockwise to any of  
Pre-Wash cycle  
the Spin settings.  
The Pre-Wash cycle features 4 minutes of agitation to help  
remove heavy soils and stains that need pre-treatment. When the  
Pre-Wash period ends, add detergent and start a new wash  
cycle.  
2. Pull out the Cycle Control knob. The washer drains, then  
spins.  
Additional Fabric Select options available on the  
KAWS850J and KAWS855J models  
Sweaters option  
WASHER CARE  
Use this option to gently clean non-wool sweaters.  
Cleaning Your Washer  
To use this option  
Cleaning the exterior  
1. Turn the FABRIC SELECT option to SWEATERS.  
Use a soft, damp cloth or sponge to wipe up any spills such as  
detergent or bleach. Occasionally wipe the outside of your  
washer to keep it looking new.  
2. Set the TEMPERATURE selector to the SENSORSURE®  
COLD/COLD setting.  
3. Set the Cycle Control knob to a 6-minute Normal wash cycle.  
8
 
Cleaning the interior  
Clean your washer interior by mixing 1 cup (250 mL) of chlorine  
bleach and 2 cups (500 mL) of detergent. Pour this into your  
washer and run it through a complete cycle using hot water.  
Repeat this process if necessary.  
NOTE: Remove any hard water deposits using only cleaners  
labeled as washer safe.  
TROUBLESHOOTING  
First try the solutions suggested here and possibly avoid  
the cost of a service call...  
Cleaning the liquid fabric softener dispenser  
Washer wont fill, rinse or agitate  
Flush dispenser periodically with warm water, as shown. Remove  
the dispenser by grasping the top of the dispenser with both  
hands and squeezing and pushing upwards with thumbs. Clean  
the dispenser by rinsing it under a water faucet. Replace it after  
cleaning.  
NOTE: Do not wash clothes with this dispenser removed. Do not  
add detergent or bleach to this dispenser; it is for liquid fabric  
softener use only.  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
Is the indicator on the Cycle Control knob properly lined up  
with a cycle? Turn the Cycle Control knob to the right slightly  
and pull to start.  
Are the water inlet valve screens clogged?  
Are both the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
Does the water level seem too low, or does the washer  
appear to not fill completely?  
The top of the agitator is much higher than the highest water  
level. This creates a perception that the washer is not filling  
completely. This is normal.  
Water Inlet Hoses  
Washer stops  
Replace inlet hoses after five years of use to reduce the risk of  
hose failure. Periodically inspect and replace inlet hoses if  
bulges, kinks, cuts, wear or leaks are found.  
Check the following:  
Is the power cord plugged into a grounded 3 prong outlet?  
When replacing your inlet hoses, mark the date of replacement  
on the label with a permanent marker.  
Is the indicator on the Cycle Control knob properly lined up  
with a cycle? Turn the Cycle Control knob to the right slightly  
and pull to start.  
Vacation, Storage and Moving Care  
Are the water inlet valve screens clogged?  
Are both the hot and cold water faucets turned on?  
Is the water inlet hose kinked?  
Install and store your washer where it will not freeze. Because  
some water may stay in the hoses, freezing can damage your  
washer. If storing or moving your washer during freezing weather,  
winterize it.  
Is there power at the plug?  
Check your electrical source or call an electrician.  
Non-use or vacation care  
Operate your washer only when you are at home. If you will be on  
vacation or not using your washer for an extended period of time,  
you should:  
Has a fuse blown or is the circuit breaker open?  
If problem continues, call an electrician.  
Are you using an extension cord?  
Do not use an extension cord.  
Unplug washer or disconnect power.  
Turn off the water supply to the washer. This helps avoid  
accidental flooding (due to a water pressure surge) while you  
are away.  
Is the washer in a normal pause in the Permanent Press  
(or Handwashables) cycle?  
The washer pauses for about 2 minutes in the Permanent  
Press cycle. Allow the cycle to continue.  
To winterize washer  
1. Shut off both water faucets.  
2. Disconnect and drain water inlet hoses.  
The Handwashables cycle (on some models) features periods  
of agitation and soak.  
3. Put 1 quart (1 L) of R.V.-type antifreeze in the basket.  
Is the lid open?  
The lid must be closed during operation.  
4. Run washer on a drain and spin setting (see Drain and Spin)  
for about 30 seconds to mix the antifreeze and water.  
Is the washer overloaded?  
Wash smaller loads.  
5. Unplug washer or disconnect power.  
To use washer again  
1. Flush water pipes and hoses.  
Washer wont drain or spin  
2. Reconnect water inlet hoses.  
3. Turn on both water faucets.  
4. Plug in washer or reconnect power.  
Is the drain hose clogged, or the end of the drain hose  
more than 96 in. (2.4 m) above the floor?  
See the Installation Instructions for proper installation of drain  
hose.  
5. Run the washer through a complete cycle with 1 cup (250 mL)  
of detergent to clean out antifreeze.  
Is the lid open?  
The lid must be closed during operation.  
Is there excessive sudsing?  
Always measure detergent. Follow manufacturers directions.  
If you have very soft water, you might need to use less  
detergent.  
9
 
Is your voltage low?  
Check your electrical source or call an electrician. Do not use  
an extension cord.  
Agitator operation  
The top of the agitator is loose, or moves in only one  
direction.  
Washer continues to fill or drain, or the cycle seems  
stuck  
This is normal.  
Is the top of drain hose lower than the water level in  
washer?  
Dispensers clogged or bleach leaking  
The top of the hose must be higher than the water level in the  
washer for proper operation. See the Installation Instructions.  
Did you follow the manufacturers directions when adding  
detergent and fabric softener to the dispensers?  
Measure detergent and fabric softener. Carefully pour into the  
dispensers. Wipe up all spills.  
Does the drain hose fit too tightly in the standpipe, or is it  
taped to the standpipe?  
The drain hose should be loose yet fit securely. Do not seal  
the drain hose with tape. The hose needs an air gap. See the  
Installation Instructions.  
Dilute fabric softener in the fabric softener dispenser.  
Did you put powdered or color-safe bleach in the liquid  
chlorine bleach dispenser?  
Add powdered or liquid color-safe bleach directly to the  
basket. Do not use the chlorine bleach dispenser for color-  
safe bleach.  
Washer makes noise  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
Load too wet  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Did you use the right cycle for the load being washed?  
Select a cycle with a higher spin speed (if available).  
Did you completely remove the yellow shipping strap with  
cotter pins?  
See the Installation Instructions.  
Did you use a cold rinse?  
Cold rinses leave loads wetter than warm rinses. This is  
normal.  
Are the gears engaging after the drain and before spin, or  
is the upper part of agitator clicking during wash?  
These are normal washer noises.  
Residue or lint on load  
Did you sort properly?  
Sort lint givers (towels, chenille) from lint takers (corduroy,  
synthetics). Also sort by color.  
Washer leaks  
Check the following:  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Lint  
can be trapped in the load if overloaded. Wash smaller loads.  
Are the fill hoses tight? Are the fill hose washers properly  
seated? Is the drain hose clamp properly installed? See the  
Installation Instructions.  
Check the following:  
Was paper or tissue left in the pockets?  
Is the sink or drain clogged?  
Sink and standpipe must be able to handle 17 gal. (64 L) of  
water per minute.  
Did you use enough detergent? Follow manufacturers  
directions. Use enough detergent to hold the lint in the water.  
Is water deflecting off the tub ring or the load?  
Center the tub before starting the washer.  
Is your water colder than 70°F (21°C)? Wash water colder  
than 70°F (21°C) may not completely dissolve the detergent.  
The wash load should be balanced and not overloaded. The  
fill or spray rinses can deflect off the load.  
Stains on load  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Did you follow the manufacturers directions when adding  
detergent and fabric softener?  
Measure detergent and fabric softener. Use enough detergent  
to remove soil and hold it in suspension.  
Check household plumbing for leaks.  
Dilute fabric softener and add to the rinse portion of a cycle  
only. Do not drip fabric softener on clothes.  
Washer basket is crooked  
Was the washer basket pulled forward during loading?  
The wash load should be balanced and not overloaded. Push  
the basket to the center before starting wash.  
Is there above average iron (rust) in water?  
You may need to install an iron filter.  
Did you properly sort the load?  
Sort dark clothes from whites and lights.  
Is the load balanced and the washer level?  
The wash load should be balanced and not overloaded.  
Did you unload the washer promptly?  
To avoid dye transfer, unload the washer as soon as it stops.  
The washer must be level. The front feet should be properly  
installed and the nuts tightened. Reset the rear leveling legs  
(if needed). See the Installation Instructions.  
Load is wrinkled  
The washer basket moves while washing.  
This is normal.  
Did you unload the washer promptly?  
Unload the washer as soon as it stops.  
Did you use the right cycle for the load being washed?  
Use the Permanent Press cycle or another cycle with low spin  
speeds (if available) to reduce wrinkling.  
10  
 
Did you overload the washer?  
If you need replacement parts  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
If you need to order replacement parts, we recommend that you  
only use factory specified parts. These parts will fit right and work  
right, because they are made with the same precision used to  
build every new KITCHENAID® appliance. To locate factory  
specified replacement parts in your area, call our Customer  
Interaction Center telephone number or your nearest KitchenAid  
designated service center.  
Was the wash water warm enough to relax wrinkles, or  
are you using warm rinses?  
If safe for the load, use warm or hot wash water. Use cold  
rinse water.  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
In the U.S.A.  
Call the KitchenAid Customer Interaction Center toll free:  
Load is tangled or twisted  
1-800-422-1230.  
Our consultants provide assistance with:  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Features and specifications on our full line of appliances  
Installation information  
Did you wrap items around the agitator?  
Drop items loosely into the washer. Do not wrap items around  
the agitator.  
Accessory and repair parts sales  
Specialized customer assistance (Spanish speaking, hearing  
impaired, limited vision, etc.)  
Gray whites, dingy colors  
Referrals to local dealers, repair parts distributors, and  
service companies. KitchenAid designated service  
technicians are trained to fulfill the product warranty and  
provide after-warranty service, anywhere in the United States  
Did you properly sort the load?  
Dye transfer can occur when mixing whites and colors in a  
load. Sort dark clothes from whites and lights.  
To locate the KitchenAid designated service company in your  
area, you can also look in your telephone directory Yellow Pages.  
Was the wash temperature too low?  
Use hot or warm washes if safe for the load. Hot water should  
be at least 111°F (44°C) to clean heavy soils.  
For further assistance  
If you need further assistance, you can write to KitchenAid with  
any questions or concerns at:  
Did you use enough detergent, or do you have hard  
water?  
Use more detergent for washing heavy soils in cold or hard  
water.  
KitchenAid Brand Home Appliances  
Customer Interaction Center  
533 Benson Road  
Are the hot and cold water hoses reversed?  
Check to be sure the hot and cold water hoses are connected  
to the right faucets. See the Installation Instructions.  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
Garment damage  
In Canada  
Check the following:  
Call the KitchenAid Canada Customer Interaction Center toll free:  
Were sharp items removed from pockets before washing?  
Empty pockets, zip zippers, snap or hook fasteners before  
washing.  
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)  
Our consultants provide assistance with:  
Were strings and sashes tied to prevent tangling?  
Features and specifications on our full line of appliances  
Were items damaged before washing? Mend rips and broken  
threads in seams before washing.  
Referrals to local dealers  
For service in Canada  
Did you overload the washer?  
The wash load must be balanced and not overloaded. Loads  
should move freely during washing.  
Call 1-800-807-6777. KitchenAid designated service technicians  
are trained to fulfill the product warranty and provide after-  
warranty service, anywhere in Canada.  
Did you properly add chlorine bleach?  
Do not pour chlorine bleach directly on load. Wipe up bleach  
spills. Undiluted bleach will damage fabrics.  
For further assistance  
If you need further assistance, you can write to KitchenAid  
Canada with any questions or concerns at:  
Did you follow the manufacturers care label instructions?  
Customer Interaction Center  
KitchenAid Canada  
1901 Minnesota Court  
ASSISTANCE  
OR SERVICE  
Mississauga, Ontario L5N 3A7  
Please include a daytime phone number in your correspondence.  
Before calling for assistance or service, please check  
Troubleshooting.It may save you the cost of a service call. If  
you still need help, follow the instructions below.  
When calling, please know the purchase date and the complete  
model and serial number of your appliance. This information will  
help us to better respond to your request.  
11  
 
KITCHENAID® WASHER WARRANTY  
TWO-YEAR FULL WARRANTY  
For two years from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished with  
the product, KitchenAid will pay for replacement parts and repair labor to correct defects in materials or workmanship. Service must be  
provided by a KitchenAid designated service company.  
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON MOTOR AND CENTER POST ASSEMBLY BEARINGS  
For the third through fifth year from the date of purchase, when this washer is operated and maintained according to instructions attached to or  
furnished with the product, KitchenAid will pay for replacement parts for the motor and center post assembly bearings if defective in materials  
or workmanship.  
THIRD THROUGH TENTH YEAR LIMITED WARRANTY ON TOP/LID AND CABINET ASSEMBLY,  
GEARCASE ASSEMBLY, AND OUTER TUB  
For the third through tenth year from the date of purchase, when this washer is operated and maintained according to instructions attached to  
or furnished with the product, KitchenAid will pay for replacement parts for the following components if defective in materials or workmanship:  
the top/lid and cabinet assembly due to rust; any part of the gearcase assembly; the outer tub should it crack or fail to contain water.  
LIFETIME LIMITED WARRANTY ON PORCELAIN BASKET  
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the product,  
KitchenAid will pay for replacement parts for the white porcelain basket should it chip or rust due to defects in materials or workmanship.  
KitchenAid will not pay for:  
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct house  
wiring or plumbing.  
2. Repairs when your washer is used in other than normal, single-family household use.  
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with  
local electrical and plumbing codes, or use of products not approved by KitchenAid.  
4. Any labor costs during the limited warranty periods.  
5. Replacement parts or repair labor costs for units operated outside the United States and Canada.  
6. Pickup and delivery. This product is designed to be repaired in the home.  
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
8. In Canada, travel or transportation expenses for customers who reside in remote areas.  
KITCHENAID AND KITCHENAID CANADA DO NOT ASSUME ANY  
RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES.  
Outside the 50 United States and Canada, this warranty does not  
apply. Contact your authorized KitchenAid dealer to determine if  
another warranty applies.  
Some states and provinces do not allow the exclusion or limitation of  
incidental or consequential damages, so this exclusion or limitation  
may not apply to you. This warranty gives you specific legal rights  
and you may also have other rights which vary from state to state or  
province to province.  
If you need service, first see Troubleshooting.Additional help can  
be found by checking Assistance or Service,or by calling our  
Customer Interaction Center at 1-800-422-1230, from anywhere in  
the U.S.A. or write: KitchenAid Brand Home Appliances, Customer  
Interaction Center, 553 Benson Road, Benton Harbor, MI 49022-  
2692. In Canada, call KitchenAid Canada at 1-800-807-6777.  
1/00  
Keep this book and your sales slip together for future reference.  
You must provide proof of purchase or installation date for in-  
warranty service.  
Dealer name ________________________________________________  
Address ____________________________________________________  
Phone number ______________________________________________  
Model number_______________________________________________  
Serial number _______________________________________________  
Purchase date_______________________________________________  
Write down the following information about your washer to better  
help you obtain assistance or service if you ever need it. You will  
need to know your complete model number and serial number. You  
can find this information on the model and serial number label/plate,  
located on your appliance as shown in Parts and Features.”  
3950453A  
10/01  
Printed in U.S.A.  
© 2001. All rights reserved.  
®Registered Trademark/TM Trademark of KitchenAid, U.S.A., KitchenAid Canada licensee in Canada  
 

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